Shipping Information

Shipping Information:

We only deliver free of charge! There are no shipping costs for you.

All our deliveries are value insured!

The delivery takes place within 3 - 14 working days. After the handover to the transport service provider, you will be informed about the shipment by e-mail and receive a tracking number for tracking the shipment.

All information in brief:

  • Free home only
  • Basically insured
  • Discreetly and carefully packaged
  • With a neutral sender address
  • By discreet delivery
  • shipping companies
    • DHL (up to a value of 25,000 euros) – dhl.de
    • Prosegur (from a value of 25,000 euros) – prosegur.de
  • With shipment tracking with tracking number
  • Pickup possible

Further information:

We only use neutral shipping boxes and a different sender address, so that there is discretion regarding the origin, value and type of shipment. The transport service provider also has no knowledge of the content of the shipment.

In addition to the aforementioned neutral packaging of your shipment, which does not allow any conclusions to be drawn about the valuable content, we take additional security measures: We insure every shipment with a so-called valuables transport insurance against the risk of loss at replacement value.

Thanks to shipment tracking, both you and we can track the status of the shipment at any time.

If someone other than you is to receive the goods, it is safest to state the names of the legitimate recipients in a shipping address that differs from the billing address (even if the address is the same) when ordering.

Orders of higher value will only be handed over against a signature upon delivery. From a value of 25,000 euros, the delivery is carried out by the company Prosegur. In this case, we will arrange a handover date with you in advance.

For pickup:

You can of course pick it up from us in Lauterbach free of charge.

Please arrange a personal appointment in advance by telephone on +49(0)6641-9129597 or by e-mail: info@luxury-toy.com

Please bring your identity card or another official ID with you for identification and documentation.

If you authorize someone to collect your order, please note that the authorized person must bring the following with them to the collection appointment:

A copy of the ID to legitimize this power of attorney

Your own valid identification document

delivery times

In the case of goods designed individually according to customer requirements, the correction template is created within 5-7 days after the conclusion of the contract, the design work is carried out and the goods are delivered within 14  days after release of the correction template (if advance payment has been agreed, after the time of your payment order), unless otherwise stated in the respective offer.

Unless a different period is specified in the respective offer, the goods are delivered domestically (Germany) within 3-5 days, for deliveries abroad within 7-9 days after conclusion of the contract (if advance payment has been agreed, after the date of your payment instruction).
Please note that there is no delivery on Sundays and public holidays.

If you have ordered items with different delivery times, we will ship the goods in one shipment, unless we have made any other agreements with you. In this case, the delivery time is determined by the item with the longest delivery time that you have ordered.

If you pick it up yourself, we will inform you by e-mail about the availability of the goods and the pick-up options.

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