frequently asked Questions

Order process:

Do I have to register before I can place an order?

No, you can also place an order without registering. We offer registration, but this is not a requirement for placing an order.

What happens after my online order?

Within a few minutes you will receive an order confirmation with all relevant information. From then on you will be informed about each transaction step by e-mail.

  • incoming payments
  • Shipping Notice
  • delivery confirmation

You can also get more information on this under the heading Ordering process.

 

Can I change, revoke or cancel my order afterwards?

Please note our information under the heading Right of Withdrawal.

If you want to change or cancel your order, please contact our team by phone on +49(0)6641-9129597 or by email at info@luxury-toy.com .


 

Delivery:

How much are the shipping costs?

In principle, we deliver free of charge. There are no shipping costs for you!

Is the shipment insured?

We only send goods with value insurance.

Which company does the delivery?

We deliver the goods discreetly and exclusively

DHL (up to a value of 25,000 euros) – www.dhl.de

Prosegur (from a value of 25,000 euros) – www.prosegur.de

How are the goods packed?

Your goods will be carefully and discreetly packed by us. It cannot be seen from the outside that the goods are valuable.

How can I track my order?

Your goods can be tracked online from the time they are handed over to the carrier.

When will the delivery take place and will I be informed about this?

The delivery takes place within 3 - 14 working days after receipt of the money. You will be informed about the dispatch by e-mail.

Can a third person accept the goods?

This varies depending on the value and the deliverer. If you wish to do this, it is safest to give the names of the legitimate recipients in a shipping address that differs from the billing address (even if the address is the same).

Payment:

When do I have to pay for the order?

In principle, we deliver when the goods have been paid for. That means you can pay in advance via PayPal, credit card or bank transfer. You are also welcome to pay for the items in cash directly at our premises.

 

Can I also pick up the goods on site?

You can pick up the goods from our office in Lauterbach (Hesse) personally or through an authorized person with an ID card and a written confirmation of legitimation, including the buyer's ID card, and pay in cash on site.

Alternatively, we can arrange a meeting at our house bank and make a handover there. Please make an appointment in advance by calling +496641-9129597 or by email: info@luxury-toy.com .

What payment types and methods do you offer?

Cash payment on site in Lauterbach (Hessen)

Payment in advance by bank transfer

Giropay

PayPal

VISA

MASTERCARD

Klarna

American Express

Security:

Is ordering on your website safe?

We work to the highest standard. Our lines are SSL-encrypted.

Is Luxury Toy serious?

We belong to the Händlerbund and have been tested several times. Further information is available on our website under the section Händlerbund and directly at www.haendlerbund.de

(The e-commerce network with over 80,000 managed online presences)

What happens with my data?

See our information in the data protection section.

Special production request – confidentiality:

We guarantee you an absolutely discreet processing for any request. It is also possible to contact the owner directly by email: michael.radzio@luxury-toy.com ; By phone: +49171-5736697.

 

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